Shipping policy
Shipping Policy
We process and ship all orders with care and precision.
Fulfillment Time
Due to the limited nature of each release, orders are prepared to standard and typically ship within 3–6 weeks of purchase.
Once your order has been prepared and shipped, you will receive tracking information via email.
Shipping Method
All physical product orders are shipped via UPS, fully insured, and require a signature upon delivery.
Packaging
Each outfit is shipped in two separate packages to preserve condition and presentation. Separate tracking numbers will be provided.
Delivery Time
After shipment, delivery typically arrives within 2–5 business days, depending on location.
Digital Products, Digital Training Programs, Pre-Launch Support Passes, and App Support Contributions
Digital products, digital training programs, online courses, video lessons, written training materials, downloads, course access, pre-launch support passes, and app support contributions are not physical products and do not require shipping, physical delivery, UPS shipment, tracking numbers, physical packages, or signature delivery.
The Instinct App Founder Support Pass is a pre-launch support pass for the future development of the Instinct Calisthenics App.
The Instinct App Founder Support Pass is not a physical product and does not require shipping or physical delivery.
INSTINCT CALISTHENICS LLC digital training programs are provided electronically through a digital course portal, customer account, email, app, website, or other digital access method used by Instinct Calisthenics.
If you purchase only a digital product, digital training program, online course, video lesson, written training material, download, course access, Instinct App Founder Support Pass, or app support contribution, no UPS shipment, tracking number, physical package, or signature delivery will be provided.
If a digital training program requires a completed waiver, digital access may be provided only after purchase and required waiver completion.
If you purchase a physical product and a digital product, digital training program, Instinct App Founder Support Pass, or app support contribution in the same order, shipping only applies to the physical product portion of the order.
Additional Information
Delivery times are estimates and may vary based on carrier conditions. Instinct Calisthenics is not responsible for delays once the package has been transferred to the shipping carrier.
Access times for digital products and digital training programs may vary based on account setup, waiver completion, course access settings, email delivery, app access, customer login, or technical processing.
Lost or Stolen Packages
All physical product shipments are insured and require a signature upon delivery.
Once an order has been marked as delivered by the carrier, responsibility transfers to the recipient. If any issues arise, please contact the shipping carrier directly.
If needed, we are available to assist in the process.
International Shipping and Digital Access
At this time, we do not offer international shipping for physical products.
Digital products and digital training programs may be available to customers internationally because they are delivered electronically and do not require physical shipping. Customers are responsible for ensuring that they are able to access and use digital products in their location and comply with any local laws, rules, or restrictions that may apply.