Shipping Policy

We process and ship all orders with care and precision.

Fulfillment Time

Physical product orders that are in stock are prepared for shipment as quickly as possible.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Complimentary U.S. Shipping

We currently provide complimentary standard shipping on eligible U.S. physical product orders.

Any applicable shipping options and charges will be displayed at checkout.

Delivery Time

Estimated delivery for in-stock physical products is typically 3–7 business days from the date of purchase, depending on the destination, processing time, and carrier conditions.

Delivery times are estimates and are not guaranteed.

Packaging

Physical products are carefully packaged to help protect their condition during transit.

Tracking information will be provided once the order has been shipped.

Digital Products, Training Programs, and Support Passes

Digital products, digital training programs, online courses, video lessons, written training materials, downloads, course access, pre-launch support passes, and app support contributions are delivered electronically and do not require physical shipping.

The Instinct App Founder Support Pass is a pre-launch support product supporting the future development of the Instinct Calisthenics App. It is not a physical product and does not require shipping or physical delivery.

INSTINCT CALISTHENICS LLC digital training programs may be provided electronically through a digital course portal, customer account, email, app, website, or other digital access method used by Instinct Calisthenics.

If a digital training program requires completion of a waiver, access may be provided only after purchase and completion of the required waiver.

If a physical product and digital product are purchased in the same order, shipping applies only to the physical product portion of the order.

Shipping Delays

Delivery times may vary due to carrier delays, weather, holidays, service disruptions, or other circumstances outside of our control.

Once an order has shipped, customers can use the tracking information provided to monitor delivery progress.

Lost, Damaged, or Missing Packages

If your package is lost, damaged in transit, or you experience an issue with delivery, please contact us as soon as possible.

We may ask you to provide your order information, tracking information, photographs, or other details necessary to review the issue and assist with the carrier when applicable.

International Shipping and Digital Access

At this time, we do not offer international shipping for physical products.

Digital products and digital training programs may be available internationally because they are delivered electronically and do not require physical shipping.

Customers are responsible for ensuring they are able to access and use digital products in their location and comply with any applicable local laws, rules, or restrictions.